商务英语考试

【分析解答题】·Read this part of a letter fromAnitaBanks, who recently bought a washing machine from your company. I am writing to complain about a washing machine I purchased from your company. It has not worked properly since it was installed last month. I have written to you twice but have had no reply. I am now considering taking legal action. ·Write a letter to MrsBanks: ·apologising for not replying earlier ·explaining the reason for the delay ·saying how you intend to deal with the problem ·promising to contact her again soon. ·Write 60- 80 words.
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试题答案： 答案解析：Dear Mrs Banks I apologise for the delay in replying to your letters. The reason for this is that I have been on holiday since 21 June. I am also sorry about the problems you have experienced with the washing machine you bought from us, I suggest that we replace your faulty machine with a new one. I will telephone you shortly to agree a delivery date which is convenient with you. Yours sincerely Marion Bridge document.getElementById("warp").style.display="none"; document.getElementById("content").style.display="block"; 查看试题解析出处>>