商务英语考试

【分析解答题】Discuss with your partner about how to refuse routine requests ·Open directly with a buffer·Provide reasons·Soften the bad news·Close pleasantly
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试题答案： 答案解析：A: When refusing routine request, we should open directly with a buffer. Pay a compliment to the reader, show appreciation for something down, or mention some mutual understanding. Avoid raising false hopes or thanking the reader for something you are about to refuse. B: You got a point there. It is also necessary that we provide reasons. In the body explain why the request must be denied—without reviewing the refusal. Avoid negativity and potentially damaging statements. Show how your decision benefits the readers or others. A: Softening the bad news is also very important. We can reduce the impact of bad news by using a subordinate clause, the passive voice, a long sentence or a long paragraph. B: We should also close pleasantly. Supply more information about alternative, look forward to future relations, or offer good wishes and compliments. Avoid referring to the refusal, and do not apologize if you’ve done nothing wrong. document.getElementById("warp").style.display="none"; document.getElementById("content").style.display="block"; 查看试题解析出处>>