【单选题】
·Read the following article about LG’s success in India and the questions on the opposite page.
·For each question 15-20, mark one letterA,B,C、or
D、) on yourAnswer Sheet for the answer you choose.
Welcome to employee-motivation training, Korean-style. It’s a far cry from what Indian employees are accustomed to.But when LG, the Korean consumer products giant, entered the Indian market in 1997, its managing director, Kwang-Ro Kim, decided that the way to success was to empower employees and, as he puts it, give them "aggressive targets that change their way of thinking." Kim, still in charge, also set out to change the local culture on sales targets, pricing, and dealer relationships.
The result LG, which makes everything from refrigerators to flat-screen TVs, is the hottest consumer products company in IndiA、It has cornered 30% of the air-conditioner market, 21% of washing- machine sales, and 19% of the color-TV business, beating out such rivals as Whirlpool, Sony, and Samsung.And within three years it wants to overtake Nokia, the market leader in GSM mobile phones, a product LG introduced in India only last November.
How a Korean company managed to outsmart its foreign and Indian rivals is a story about culture change. Like two other Korean, an companies that have been successful in India — Samsung and Hyundai, India’s No.2 car producer — LG had good products and smart marketing.But LG went further by challenging Indian work habits. Yasho Verma, LG’s vice president for human resources in India, says ego problems" had to "be broken." He says he prefers recruits from second- tier colleges who "have fire in their bellies" to graduates from top management colleges who "come with a lot of attitudinal baggage."
The molding starts with shouting games, and it seems to work. "The first day it was very tough with all this exercise," saysAmit Kumar, a production engineering team leader. "I thought I wouldn’t be able to complete everything — the only game I can play is chess." He had to run round the factory as a punishment for not synchronizing his shouting exercises with the others, but the next day he was enthusiastiC、"Stress brings out the best in people," says Vinay Madaan, a Six Sigma black belt who drills LG staff. "You have to prove yourself, and it stretches you beyond what you think you are capable of."
LG has also shaken things up on the marketing side. It has driven prices down by 18% to 20% over the past two years and has "steadily increased distribution outlets and the breadth of product ranges," saysBhuwan Singh, associate director of ORG-Gfk, an Indo-German market research venture.AnilArora, head of marketing for LG in India, says the company has used its "brand power" to toughen up relationships with dealers. It has reversed the Indian tradition of giving 30-to 45-day credit on goods, and if dealers fall to pay on time, they lose LG’s business. That gives dealers an incentive to promote LG products, and it gives LG enough cash flow to demand discounts from suppliers.
LG’s success has bred critics. Rivals claim that tough treatment of suppliers and dealers will not work in the long run.And they argue that LG’s price cutting cannot be sustaine
D、Kim does not agree. He is proud of what he calls his "strategic aggressiveness" and, along with his slogan-shouting employees, is showing no signs of slowing down. Last year the company generated $960 million in sales in India, 5% of LG’s global total. His target this year: 55% sales growth. That’s something LG’s Indian workforce can shout about.网考网参考答案：D
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