【单选题】
But Mr. Keller is right to move away from tipping—and it’s worth exploring why just about everyone else in the restaurant world is wrong to stick with the practice.
Customers believe in tipping because they think it makes economic sense. "Waiters know that they won’t get paid if they don’t do a good job" is how most advocates of the system would put it. To be sure, this is a tempting, apparently rational statement about economic theory, but it appears to have little applicability to the real world of restaurants.
Michael Lynn, an associate professor of consumer behavior and marketing atCornell’s School of HotelAdministration, has conducted dozens of studies of tipping and has concluded that consumers’ assessments of the quality of service correlate weakly to the amount they tip.
Rather, customers are likely to tip more in response to servers touching them lightly and leaning forward next to the table to make conversation than to how often their water glass is refilled—in other words, customers tip more when they like the server, not when the service is gooD、Mr. Lynn’s studies also indicate that male customers increase their tips for female servers while female customers increase their tips for male servers.
What’s more, consumers seem to forget that the tip increases as the bill increases. Thus, the tipping system is an open invitation to what restaurant professionals call "upselling": every bottle of imported water, every espresso and every cocktail is extra money in the server’s pocket.Aggressive upselling for tips is often rewarded while low-key, quality service often goes unrecognizeD、
In addition, the practice of tip pooling, which is the norm in fine-dining restaurants and is becoming more common in every kind of restaurant above the level of a greasy spoon, has ruined whatever effect voting with your tip might have had on an individual waiter. In an unreasonable outcome, you are punishing the good waiters in the restaurant by not tipping the bad one. Indeed, there appears to be little connection between tipping and good service.
B、Waiters don’t care about tippin
Custom ers generally believe in tippin
D．Tipping has little connection with the quality of servic
网考网参考答案：B
网考网解析：
本题为是非判断题，答案是B：服务员不在意小费。 参见文章第2～3段，其大意是：但是克勒先生取消小费是正确的——为什么餐饮业几乎所有人都坚持应付小费这种错误做法，这种现象值得探究。消费者很相信付小费，因为他们认为它有经济意义。大多数提倡小费者认为，服务员知道，如果他们不做好工作，他们将得不到小费。的确，这是经济理论上的一种既诱人又显然合理的说法，但它在真正的餐馆世界却似乎很少适用。选项A、C、D都提到了，没有提及B，所以B为正确答案。 document.getElementById("warp").style.display="none"; document.getElementById("content").style.display="block"; 查看试题解析出处>>
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