unDErstAnDing, EvAluAting, DEFining, AnD mAnAging ExpECtAtions ArE EssEntiAl to sAtisFying ______ .
A) CustomEr rEquirEmEnts
B) thE sCopE stAtEmEnt
C) uppEr mAnAgEmEnt
D) FunCtionAl rEquirEmEnts