【单选题】

techniques that can improve communication include:

a. establishing a single, one-way communications channel
b. avoiding face-to-face communication
c. using redundancy (i.e. saying it two different ways) whenever possible
d. disregarding the sensitivity of your receiver
e. all of the above.
ans: c
5. the delphi method is well-suited for:
a. decision-making
b. forecasting
c. overhead rate estimating
d. all of the above
e. a and b only