you will hEAr 3 ConvErsAtions or tAlks AnD you must AnswEr thE quEstions By ChoosingA,B,
C、or
D、you will hEAr thE rECorDing onlyonC
E、
E、BorDEr=0 CEllspACing=0 CEllpADDing=0 wiDth="100%">D、vAlign=top wiDth="100%"> quEstions 11—14 ArE BAsED on thE Following tAlk.
iF A ConsumEr wAnts A quiCk sEttlEmEnt oF his proBlEm, whom is it BEttEr to ComplAin toA、shop AssistAnt.
B．A、storE mAnAgEr.
C、thE mAnuFACturEr.
D、A、puBliC orgAnizAtion.