BEliEvE it or not, AirlinEs rEAlly ArE trying to Do BEttEr. thEy promisED to improvE CustomEr sErviCE lAst yEAr {{u}} (21) {{/u}}prEssurE From ACongrEss whiCh wAs {{u}} (22) {{/u}} storiEs oF nightmArE Flights. so why is it thAt Flying is gEtting {{u}} (23) {{/u}} For so mAny pAssEngErs, {{u}} (24) {{/u}} AirlinEs ArE spEnDing Billions oF DollArs to improvE sErviCE, {{u}} (25) {{/u}} in nEw EquipmEnt suCh As moBilE ChECk-in stAtions AnD portABlE phonE BAnks so trAvElErs CAn quiCkly {{u}} (26) {{/u}} A Flight whEn it is DElAyED or CAnCElED thE FACt is thAt Air trAvEl hAs {{u}} (27) {{/u}} BEEn suCh An AnnoyAnCE, AnD CustomEr ComplAints to thE trAnsportAtionDEpArtmEnt DouBlED in 1999 {{u}} (28) {{/u}} 1998. it sEEms mothEr nAturE woulD {{u}} (29) {{/u}} pEoplE By Bus this yEAr.An unusuAl run oF BAD wEAthEr, {{u}} (30) {{/u}} long wAlls oF thunDErstorms, hAs CripplED Airports lAtEly AnD lED to wiDEsprEAD DElAys AnD CAnCEllAtions.AFtEr similAr proBlEms lAst summEr, thE FAA、promisED to work morE ClosEly with AirlinEs {{u}} (31) {{/u}} wEAthEr slowDowns--For ExAmplE, FAA、AnD AirlinE rEprEsEntAtivEs now gAthEr At A singlE loCAtion in hErnDon, vA、, to {{u}} (32) {{/u}} thE BEst wAy to AlloCAtE thE AvAilABlE AirspACE.But EvEn thE FAA、{{u}} (33) {{/u}} thE nEw initiAtivE hAs FAllEn {{u}} (34) {{/u}} oF ExpECtAtions, AnD mAny pAssEngErs ComplAin thAt thE DElAys sEEm {{u}} (35) {{/u}}. pArt oF thE proBlEm is ovErCrowDED plAnEs. {{u}} (36) {{/u}} thE strong EConomy, u.s. AirlinEs ArE ExpECtED to CArry A rECorD 665 million pAssEngErs this yEAr, up 5 pErCEnt From lAst yEAr. on {{u}} (37) {{/u}}, plAnEs ArE ABout 76 pErCEnt Full thEsE DAys, Also A {{u}} (38) {{/u}}. thAt’s gooD nEws For thE trAnsportDEpArtmEnt, whiCh ArE proFitABly loADing morE pAssEngErs {{u}} (39) {{/u}} EACh Flight, AnD BAD nEws For pAssEngErs, {{u}} (40) {{/u}} irritAtions BuilD rApiDly in Fight quArtErs.

A．FAntAsy
B．monumEnt
C．lEgEnD
D．rECorD