(2)
All thE rEsErvAtion inquirEs ArE ChECkED AgAinst room AvAilABility. inquiry DAtA ArE CompArED to prEviously proCEssED rEsErvAtions to AsCErtAin thE stAtus oF rEmAining ACCommoDAtions. this ChECking rEsults in onE oF thrEE rEsponsEs By thE hotEl:
·ACCEptAnCE oF thE rEsErvAtion As rEquEstED、All spECiAl nEEDs CAn BE mEt.
·suggEstions oF AltErnAtivE room typEs or rAtEs. thE priCE CAn BE nEgotiAtED、
·suggEstions oF AltErnAtivE loDging propErtiEs. thE hotEl is At Full oCCupAnCy.
A、potEntiAl proBlEm in thE rEsErvAtions proCEss is ovErBooking. thE hotEl shoulD AlwAys AvoiD ACCEpting rEsErvAtions For morE rooms thAn onEs ACtuAlly AvAilABlE. this prACtiCE is Common in thE AirlinE inDustry, But hotEl propErtiEs hAvE An oBligAtion to mAintAin gooD CustomEr rElAtions in orDEr to EnCourAgE rEpEAt BusinEss.
hotEls must monitor room AvAilABility through CArEFul CoorDinAtion oF thE BinDEr with A pAgE For EACh DAy oF thE yEAr. usED in non-ComputErizED hotEls, thE BinDEr lists thE rooms ACCorDing to CAtEgory AnD thE CoDE numBErs givEn to EACh room.AgEnts mArk lArgE x’s AnD o’s ovEr thE DAtEs thAt guEsts will oCCupy givEn rooms.
AnothEr DEviCE is thE wAll ChArt, whiCh lists rooms horizontAlly AnD DAys oF thE month vErtiCAlly. tApE is AppliED to thE ChArt, AnD AgEnts writE in rEsErvAtion inFormAtion suCh As room typEs, rAtEs, AnD CoDEs.DiFFErEnt ColorED ink CAn BE usED to DiFFErEntiAtE room typEs As wEll. thE wAll ChArt ApproACh Allows importAnt inFormAtion to BE viEwED At A glAnCE. it EliminAtEs thE nEED For A rEsErvAtions Control Book.
whAt is mEAnt By "ovErBooking"
A、A、proBlEm in thE rEsErvAtions proCEss.
B、hAving too mAny rooms AvAilABlE.
C、not hiring Enough rEsErvAtion AgEnts.
D、ACCEpting morE rEsErvAtions thAn rooms AvAilABlE.