{{B}}quEstions 19 to 22 ArE BAsED on thE ConvErsAtion you hAvE just hEArD、{{/B}}

A．juDging pEoplE’s BEhAvior.
B．ChAnging pEoplE’s AttituDEs.
Common CAusEs oF AngEr.
D．thE EFFECts oF nEgAtivE BEhAvior.