{{B}}quEstions 19 to 21 ArE BAsED on thE ConvErsAtion you hAvE just hEArD、{{/B}}

A．put his notEs in orDEr AhEAD、
B．Ask himsElF A lot oF quEstions.
C．know his own nEEDs AnD wAnts.
D．FigurE out whAt his AuDiEnCE is intErEstED in.