{{B}}· you will hEAr A rADio intErviEw with riChArD wooD, thE FounDEr oFBookstorE, A CompAny thAt sElls Books on thE intErnEt.
· For EACh quEstion 23-30 mArk onE lEttErA,B、orC、For thE CorrECt AnswEr.
·AFtEr you hAvE listEnED onCE, rEplAy thE rECorDing.{{/B}}

why isBookstorE’s CustomEr sErviCE so suCCEssFulA、thE CompAny is ABlE to oFFEr Any Book titlE in print.B、thE CompAny DEAls with ComplAints in A positivE wAy.C、thE CompAny givEs priority to orDErs From rEgulAr CustomErs.