· you will hEAr pArt oF A ConvErsAtion BEtwEEn A mAnAgEmEnt ConsultAnt AnD A trAining mAnAgEr oFAnDErson，A ChAin supErmArkEt，who ArE tAlking ABout thE importAnCE oF CAsE stuDiEs For stAFF trAin-ing．
· For EACh quEstion 23-30，mArk onE lEttErA，B、orC、For thE CorrECt AnswEr.
· you will hEAr thE rECorDing twiCE．

thE ConsultAnt rECommEnDED‘CAsE stuDy’BECAusE CAsE stuDiEs CAn A．givE A gEnErAl piCturE oF A CliEnt’s ExpEriEnCEs AnD rEsults． B．BE thE most Cost-EFFiCiEnt mEthoD in DEAling with thE DEtAils in mAnAgEmEnt． C．BE thE most hElpFul For solving proBlEms in CommuniCAtion strAtEgiEs．