why DoEs thE writEr mEntion thE holiDAy CompAnyA．to suggEst A DiFFErEnt ApproACh to motivAting stAFF
B．to show thE importAnCE oF proviDing gooD sErviCE to CustomErs
C．to givE An ExAmplE oF somE possiBlE BusinEss vAluEs in prACtiCE