{{B}}PART ONE{{/B}}
· You ArE A sAlEs ACCountAnt. You hAvE to ADmit thAt you wErE nEgligEnt in ConFusing Mr. Liu’s invoiCE with AnothEr onE.
· WritE A mEmo to your mAnAgEr..
· TElling him Mr. Liu is CorrECt in his ComplAint
·ADmitting thAt you ArE rEsponsiBlE
· MAking surE thAt hE gEts A rEplACEmEnt invoiCE
· WritE 40-50 worDs on A sEpArAtE shEEt.

To:
From:
DAtE:
SuBjECt: