● your will hEAr A ConvErsAtion BEtwEEn A hEAD oF DEpArtmEnt AnD An EmplEyEE.● For EACh quEstions 23--30, mArk onE lEttErA,
B、orC、For thE CorrECt AnswEr.●AFtEr you hAvE listEnED onCE, rEplAy thE rECorDing. whEn DEAling with ComplAints, shE woulD likE to ______.
A、

A、tAkE morE rEsponsiBility.

B、

B、pAss thE CustomEr on to hEr Boss.

C、

C、DiDn’t CArE For.