· listEn to thE mAnAgEr tAlking to stAFF ABout thE wAy thEy AnswEr thE tElEphonE.
· For EACh quEstion (23 -30), mArk onE lEttErA,B、orC、For thE CorrECt AnswEr.
· you will hEAr thE rECorDing twiCE.

thE inFormAtion wAsA．

A、rECorDED By thE CompAny.

B．

B、givEn By thE CompAny’s CustomErs.

C．

C、CollECtED By A ConsultAnCy.