【单选题】

· You will hear a discussion between two senior managers, John andDeborah, about an assistant manager,Colin, who has applied for a new post.· For each question (23-30), mark one letterA,

B、orC、for the correct answer.·After you have listened once, replay the recording. John was particularly impressed by the wayColin
A、treated a dissatisfied client.
B、responded to an unreliable supplier.C、dealt with an inefficient member of staff.