【分析解答题】

Question 3

·A、long-time client has written to complain about an under。shipment in theirChristmas order．You have been asked to write a letter to apologise and offer solutions．
· Write the letter：
——apologising for the mistake on your side，
——Offening solutions to the problem，
——showing your appreciation of their business，
——promising that such problems will not happen again.