· rEAD thE ArtiClE BElow ABout A BusinEss tEChniquE CAllED BEnChmArking.
·ChoosE thE BEst worD or phrAsE to Fill EACh gAp FromA,B,C, or
D、on thE oppositE pAgE.
· For EACh quEstion 19--33, mArk onE lEttErA,B,C, orD、on yourAnswEr shEEt.
D、vAlign=top wiDth="100%">{{B}} BEnChmArking{{/B}}
thE ExprEssion BEnChmArking hAs BEComE onE oF thE FAshionABlE worDs in CurrEnt mAnAgEmEnt DisCussion. thE {{u}} (19) {{/u}} First AppEArED in thE unitED stAtEs in thE 1970s, But hAs now {{u}} (20) {{/u}} worlD-wiDE rECognition.But whAt {{u}} (21) {{/u}} DoEs it mEAn AnD shoulD your CompAny BE prACtiCing itBEnChmArking {{u}} (22) {{/u}} lEArning ABout your own prACtiCEs, lEArning ABout thE BEst prACtiCEs oF othErs, AnD thEn mAking {{u}} (23) {{/u}} For improvEmEnt thAt will EnABlE you to mEEt or BEAt thE BEAst in thE worl
D、thE EssEntiAl ElEmEnt is not {{u}} (24) {{/u}} imitAting whAt othEr CompAniEs Do But BEing ABlE to {{u}} (25) {{/u}} thE BEst oF othEr Firms’ prACtiCEs to your own {{u}} (26) {{/u}}.
instEAD oF Aiming to improvE only AgAinst prEvious pErFormAnCE AnD sCorEs, CompAniEs CAn usE BEnChmArking to injECt An ElEmEnt oF imAginAtion AnD Common {{u}} (27) {{/u}} into thEir sEArCh For progrEss. it is A proCEss whiCh ForCEs CompAniEs to look ClosEly At thosE ACtivitiEs whiCh thEy mAy hAvE BEEn tAking For grAntED AnD {{u}} (28) {{/u}} thEm with thE ACtivitiEs oF othEr, worlD-BEAting CompAniEs. sElF-CritiCism is At thE {{u}} (29) {{/u}} oF proCEss, Although in somE CAsEs this mAy {{u}} (30) {{/u}} mAnAgErs who ArE rEluCtAnt to quEstion long-EstABlishED prACtiCEs.
thE proCEss oF iDEntiFying BEst prACtiCE in othEr CompAniEs DoEs not just mEAn looking ClosEly At your {{u}} (31) {{/u}}. it might Also inCluDE {{u}} (32) {{/u}} CompAniEs whiCh usE similAr proCEssEs to your own, EvEn though thEy ArE proDuCing DiFFErEnt gooDs. thE point is to look At thE proCEss {{u}} (33) {{/u}} thAn thE proDuCt.
A．rAthEr
B．othEr
C．morE
D、longEr