【分析解答题】

Question 2

·You work in theCustomer ServiceDepartment of SwifterExpressDeliveryCo. Recently, your customers are making constant complaints about your service. Your Manager has asked you to write a report to find out what problems are.
·Write a report to your Manager, including the following information:
·telling what your customers complain about
·stating the problems you have found
·recommending remedy ways to rectify the situation.