· listEn to thE hEAD oF A DEpArtmEnt tAlking to An EmployEE ABout hEr pErFormAnCE.
· For EACh quEstion (23-30), mArk onE lEttErA,B、orC、For thE CorrECt AnswEr.
· you will hEAr thE rECorDing twiCE.

Emily’s Boss thinks thAt somE CustomErsA．

A、oFtEn rECEivE FAulty orDErs.

B．

B、oFtEn mAkE mistAkEs.

C．

C、ArE not AlwAys honEst.