·you will hEAr A rADio intErviEw with mArthA FlowErs, thE mAnAgingDirECtor oF thE mAx ChAin oF sAnDwiCh BArs.
·For EACh quEstion (23-30), mArk onE lEttErA,B、orC、For thE CorrECt AnswEr.
·AFtEr you hAvE listEnED onCE, rEplAy thE rECorDing.

whAt DoEs mArthA sAy ABout hEr EmployEEsA、thEy must listEn, morE CArEFully to whAt CustomErs sAy. B、shE FinDs whAt thEy CAn tEll hEr vEry usEFul. C、it is DiFFiCult to rECruit Enough gooD quAlity stAFF.