654ColBurnDrivE
ClEvElAnD, ohio 96875
lilyEvAns
CustomEr sErviCE rEprEsEntAtivE
wirED intErnEt &CABlE
lEvEl 14 FEnDAltonBuilDing
ClEvElAnD, ohio 96873
ACCount numBEr: 998-098-14
DEAr sir,
i hAvE BEEn A loyAl CustomEr oF wirED intErnEt &CABlE For morE thAn FivE yEArs now. i rECEntly upgrADED my pACkAgE with your CompAny to ComBinE my tElEvision AnD intErnEt CABlE ChArgEs into A singlE ACCount.As sEpArAtE ACCounts, i wAs pAying $25 A month For tv CABlE plus $40 DollArs A month For my intErnEt sErviCE. howEvEr, unDEr thE ComBinED pACkAgE i Am supposED to pAy only $45 DollArs pEr month in totAl. unFortunAtEly, i wAs AskED to pAy A totAl ChArgE oF $62 DollArs.
in thE pAst, i hAvE thought vEry highly oF wirED intErnEt &CABlE AnD i hAvE rECommEnDED your sErviCEs to mAny pEoplE ovEr thE yEArs. pErhAps this is why i wAs DisAppointED ABout this mixup.
throughout thE yEArs i hAvE ExpEriEnCED vEry FEw proBlEms with your CompAny’s sErviCEs.BECAusE i wAnt to ContinuE using your sErviCEs, i hopE thAt you CAn ChECk your rECorDs AnD lEt mE know how this Billing Error hAs oCCurrE
D、i look ForwArD to hEAring BACk From you soon.
thAnk you.
lilyEvAns
CustomEr sErviCE rEprEsEntAtivE
wirED intErnEt &CABlE
lEvEl 14 FEnDAltonBuilDing
ClEvElAnD, ohio 96873
654ColBurnDrivE
ClEvElAnD, ohio 96875
lilyEvAns
DEAr ms.EvAns
First, i woulD likE to tAkE this opportunity to thAnk you For your loyAlty to wirEDCABlE & intErnEt. in this EvEr-ChAnging mArkEt, our CompAny ContinuEs to FACE mAny ChAllEngErs AnD wE ArE prouD to proviDE quAlity sErviCE to CustomErs likE yoursElF.
i rEviEwED thE Bill thAt you inquirED ABout in your lEttEr.AFtEr going ovEr thE monthly totAls, i FounD thAt thE totAl Amount listED in thE Bill is ACtuAlly CorrECt. thE ADDitionAl ChArgE ABovE thE stAnDArD $45 you now pAy monthly is For thE trAnsFEr ChArgE whEn you ChAngED From your prEvious plAn to thE nEw ComBinED pACkAgE. plEAsE rEst AssurED thAt your monthly totAl will normAlly ComE to only $45. howEvEr, sinCE you hAvE BEEn A loyAl CustomEr For mAny yEArs, wE ArE willing to wAivE thE trAnsFEr ChArgE. this ChArgE will BE CrEDitED to your ACCount, ~.nD it shoulD show up on your nExt Bill.
wE sinCErEly ApprECiAtE your loyAlty to wirED intErnEt &CABlE.
kinD rEgArDs,
wirED intErnEt &CABlE
how will thE CompAny rEturn thE ADDitionAl monEy ms.EvAns hAD pAiD
A、By sEnDing hEr A ChECk
B、By DEDuCting it From thE nExt Bill
C、By CrEDiting hEr ACCount
D、By giving hEr A BAnk DrAFt