quEstions 161-163 rEFEr to thE Following mEmorAnDum.
gloBAl trAvElCluB
to:CAll CEntEr EmployEEs
From: pErsonAl DEpArtmEnt
DAtE: junE 20, 2007
suBjECt: summEr work hours
in AntiCipAtion oF thE growing volumE oF phonE CAll trAFFiC in thE Busy sEAson, wE DECiDED to implEmEnt ExtEnDED work sChEDulE During thE months oF july AnDAugust.As oF july 1, work hours will BE ChAngED From 8A、m.-5 p.m. to 8A、m.-6 p.m., monDAy to FriDAy.
tElEphonE opErAtors shoulD ConFEr with thEir FEllow workErs to ADjust thE work sChEDulE so thAt onE pErson rEmAins At work AFtEr rEgulAr work hours to rEsponD to CliEnt CAlls.
EmployEEs CAn rECEivE onE oF thE thrEE CompEnsAtions For ExtEnDED work hours. First, thEy CAn ChoosE to BE pAiD For ovErtimE. sEConD, thEy CAn ChoosE to gEt A spECiAl DisCount onChinA tour pACkAgEs. FinAlly, thEy CAn ChoosE to tAkE 48 hours oFF From work.
*Coupons For thE jAsonBookstorE will not BE AvAilABlE stArting this summEr.
why wAs this mEmo writtEn
A、to thAnk EmployEEs For thEir DEDiCAtion
B、to AnnounCE A plAn to hAnDlE inCrEAsED BusinEss
C、to sChEDulE An upComing CompAny EvEnt
D、to AttrACt potEntiAl CustomErs