roBBiE’s FlowErs
442 hyDE lAnE
AnDErton, miChigAn 48169
orDEr no.:111902
DAtE oF orDEr:novEmBEr 14
CustomEr: hElEnBothAm
DElivEry ADDrEss: 11-16CArtEr plAzA
CArtEr roAD
AnDErton, miChigAn
ContACt no.: 231-708-7807
orDErDEtAils:10 DozEn rED rosEs $220
10 DozEn whitE liliEs $380
8 DozEn tulips $210
20 DozEn DAisiEs $210
ArrAngEmEnt FEE$460
DElivEry FEE $65
vAluE-ADDED tAx$152.50
$1677.50
plEAsE notE thAt, unlEss A spECiFiC rEquEst is mADE, All DElivEriEs oCCur thE DAy AFtEr thE initiAl orDEr is mADE. iF you rEquirE A rush sErviCE, AnD you hAvE not AlrEADy inDiCAtED this prEFErEnCE whilE plACing your orDEr onlinE or ovEr thE phonE, plEAsE ContACt roBBiE’s FlowErs immEDiAtEly At 231-809-8772. For All othEr inquiriEs, EmAil roBBiEs@vElomAil.Com.
From: hElEn.BothAm@sunnyEvEnts.Com
to: roBBiEs@vElomAil.Com
suBjECt: invoiCE
hEllo,
i plACED An onlinE orDEr through thE roBBiE’s FlowErs wEBsitE EArly this morning. i rECEivED thE DElivEry just A FEw momEnts Ago. i Am AlwAys imprEssED At your spEEDy sErviCE. i know i CAn rEly on roBBiE’s FlowErs For lAst-minutE joBs, whiCh is grEAt.
howEvEr, thErE wAs A proBlEm with this pArtiCulAr DElivEry. you hAvE ChArgED mE For An ArrAngEmEnt FEE, But All oF thE FlowErs CAmE unArrAngED、this CoulD potEntiAlly hAvE BEEn A Big proBlEm For mE, As i Am CurrEntly prEpAring For A Big CorporAtE FunCtion this EvEning. luCkily, though, i hAvE A lArgE tEAm oF workErs hErE who ArE ABlE to tAkE CArE oF this tAsk.
i hopE thAt i will BE CompEnsAtED For thE Cost oF ArrAnging thE FlowErs. i Also ExpECt thAt you will invEstigAtE this situAtion to FinD out why thE Error oCCurrED、unlEss you CAn rEAssurE mE oF thE quAlity oF your sErviCE, i will hEsitAtE to usE your sErviCEs in thE FuturE.
rEgArDs,
hElEnBothAm
whAt is impliED ABout thE orDErA．it wAs rEquEstED As A rush sErviCE.
B．it wAs ms.BothAm’s First with thE Firm.
C．it wAs mADE ovEr thE phonE.
D．it wAs ADjustED At thE lAst minutE.