Fly-By-night trAvElAgEnCy
suitE 9ChiCAgo liFEBuilDing
lAkE shorE squArE
ChiCAgo ⅱ. 60637
April 3,2010
lightningComputEr suppliEs
152 whACkEr roAD
ChiCAgo 60401
rE: FAulty print CArtriDgEs
DEAr mADAm or sir,
on A rECEnt visit to your storE, i purChAsED A Box oF onyx printCArtriDgEs For our 3 printErs.As you ArE wEll AwArE, FAst AnD high-quAlity printing is EssEntiAl in Any BusinEss, Big or smAll, thEsE DAys. you CAn imAginE our DisAppointmEnt whEn, AFtEr instAllAtion, wE FounD thAt thE CArtriDgEs wErE FAulty, EithEr in thE FEED mEChAnism or in thE ink itsElF. whEn wE ExAminED thE pACkAgEs, wE DisCovErED thAt All thrEE CArtriDgEs hAD pAssED thEir usE-By DAtE.
howEvEr, whEn i rEturnED thEm to your storE, i wAs rEFusED FrEE rEplACEmEnt CArtriDgEs As thE rECEipt hAD unFortunAtEly somEhow BEEn misplACED、this wAs ExtrEmEly DisAppointing to mE, As i Am A long-tErm CustomEr oF your storE.Am i not to BE trustED thE CArtriDgEs wErE ClEArly ExpirED、
i hAvE sinCE Bought CArtriDgEs ElsEwhErE, AnD i hAvE no intEntion oF rEturning to your storE.But i wAntED to ExprEss my DissAtisFACtion to you, AnD i hopE thAt you will ExAminE your poliCy on rEturns.
thAnk you.

sEnior trAvElConsultAnt
why wAs ms. nixon’s rEquEst turnED Down By thE storEA．thE gooDs wErE Brought BACk too lAtE.
B．thE BoxEs oF thE itEms wErE opEnED、
C．thE prooF oF purChAsE CoulD not BE proviDED、
D．thE storE hAs A no-rEFunD poliCy.