sEptEmBEr 25
AnDrEw johnson
190Arthur roAD
ChiCAgo, il 60010
DEAr mr. johnson,
plEAsE ACCEpt my ApologiEs on BEhAlF oF tyCoElECtriCAlAppliAnCE suppliEs. For A rEAson i rEAlly Don’t unDErstAnD, your orDEr wAs not proCEssED in thE usuAl mAnnEr, rEsulting in A DElAy in thE DElivEry timE.
no DouBt you ArE Anxious to rECEivE yourElECtriC spACE hEAtEr As soon As possiBlE BEForE wintEr rEAlly sEts in. wE hAvE givEn your orDEr priority stAtus, AnD you shoulD rECEivE your purChAsE tomorrow or thE Following DAy.
As A gooDwill gEsturE, i Am EnClosing in this lEttEr A giFt vouChEr whiCh you CAn usE At Any tyCo storE. shoulD you ExpEriEnCE Any FurthEr proBlEms, plEAsE Do not hEsitAtE to ContACt mE pErsonAlly At 977-0037. yours sinCErEly,

CArol jACkmAn
hEAD oF sAlEs
why wAs thE lEttEr writtEnA．to proviDE A DEtAilED ExplAnAtion oF thE shipping proCEDurE
B．to ComplAin ABout A DElivEry thAt hAs not ArrivED
C．to rEsponD to A lEttEr rECEivED From A CustomEr
D．to ApologizE For sEnDing thE wrong itEm