| 托业考试易错题（2019/2/22） |
| 第1题： Quartz Plumbing Service Client Number: #3675 ClientContact: Jessica Rhodes
BillingCode: 403980 Thank you for using Quartz Plumbing Services. Feel free to contact us at billing@quartz. com for any questions or complaints. *After-hours service:Any service provided outside normal business hours (9:00 am to 5:00 pm, Monday to Friday, excluding public holidays) accrues an additional $200 call-out charge. From: Jessica Rhodes To: billing@quartz.com Subject: MyAccount Date: 08/17 Hello, Firstly, I’d like to thank the staff of Quartz Plumbing Service for their excellent and professional attitude. My bathroom pipe sprung a leak in the middle of the night. I called your company right away, and the workers were at my house fixing the problem within just a few minutes. Their efforts ensured that there was only a small amount of damage to the bathroom ceiling and the wooden panels on the wall. I truly value the service you provide. However, I recently received the invoice for the plumbing services I requested last month. Most of the bill seems to be in order, but I am a little surprised about one aspect. I did not realize that the prices quoted to me over the phone did not include tax. I’m still willing to pay the full amount, but I think in the future you should tell customers the total extent of the cost before agreeing to provide your services. I hope you will consider changing your policy in this regarD、 Sincerely, Jessica Rhodes What is indicated about Quartz Plumbing ServiceA．It operates late at night. B．It caters to corporate clients. C．It is unavailable on public holidays. D．It penalizes late payments. | |||||||||||||||
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| 第2题：PB、America TrustCompany 1345Bay Street Seattle, W A、64592 December 10, 2009 Mr. JamesBerkeley Human ResourceDivision Wetherby InsuranceBrokers In C、 656 Hyde Street TampaBay, F A、92564 Dear Mr.Berkeley: I am writing on behalf of Mr. Kenneth Wyatt, who is interested in applying for an insurance broker position with your company. For the past three years Mr. Wyatt has been a valued employee atAmerica Trust as part of the co-op program of the School ofBusiness at the University of Seattle, Washington.During this time, I oversaw Mr. Wyatt’ s work. From day one, Mr. Wyatt established himself through his dedication and his ability to learn quickly and work independently. In fact, we were so impressed with his capability that we were interested in offering him full-time employment. However, he wishes to live and work in TampaBay in order to be closer to his family, so I feel that our loss is your gain. I believe that Mr. Wyatt’s recent completion of his brokerage license will only work to further enhance his qualifications as an applicant for your firm. Sincerely, FredrickCharlton Human ResourcesDirector Kenneth Wyatt (514) 892-5165 kennethwyattcogeco.com Education: HonoursBachelor ofBusinessAdministration(2005-2009) University of SeattleSeattle, Washington WorkExperience: America Trust(September 2006-August 2009) Seattle, Washington Worked in the accounting and finance department dealing with major corporate accounts. TampaBayBank of Florida(June 2003-June 2005) TampaBay Florida Worked part-time, approximately fifteen hours per week, as a bank teller during high school. Administrative Skills: · Recently completed testing and training and obtained certification for InsuranceBrokers License in the United States ofAmeric A、 · Sound computer skills in Microsoft Office applications including Word,Excel and PowerPoint, ·Excellent communication and presentation skills ReferencesAvailable Upon Request To whom is Mr. Wyatt’s resume intended A、America Trust B、Wetherby InsuranceBrokers In C、 C、University of Seattle D、TampaBayBank of Florida |
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| 第3题：I met much good friends during my travels inEurope. |
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| 第4题：New procedures for the operation of the security system will ______ to ensure that there are no more delays in accessing the building on weekends. A、introduce B、introducing C、introduction D、be introduced |
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| 第5题： What did Fred Pully announceA、new branch opening B．A、decision to use a different kind of fuel C．Loss of health and resources D．Building a new factory |
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