托业考试

15 Mary’s Street
Brookline, Massachusetts 02446
TEL: (617) 353-7154
FAX:(617) 353-4830
To: William Winkle ＜william@builder.com＞
From: Keith Weber ＜weber@willey.com＞
Date: July 21
Re: Order 037513
Dear Mr. William Winkle,
Thank you for your e-mail of July 18, where you called our attention to an error we made in shipping your order. We regret this error and apologize for any inconvenience to you.
In your e-mail, you stated that your original order, placed on June 26, was for 50 boxes of light bulbs. We have confirmed this through our records, and we are prepared to exchange the merchandise at no cost to you. Please return the 50 fuse boxes we shipped to you in error, and once we receive them, we will send out your correct order. Once we receive the fixtures, we will happily credit your account for the cost of shipping. Furthermore, as a gesture of goodwill, we will be sending you a voucher for $30, good toward any future purchase at Willey Home FurnishingsCo.
Again, we apologize for our error. We pride ourselves on providing the best service for our customers, and we hope that you will continue to shop at Willey Home FurnishingsCo. in the future.
*Any questionsCall (617) 353-7107
Best regard,
Keith Weber
Customer ServiceDepartment
What did Mr. William Winkle order .
A、Switches and terminal boards
B、Car lamp parts
C、Fuse boxes
D、Light bulbs
网考网参考答案：D
网考网解析：
中级问题 原文第二段提到…you stated that your original order…was for 50 boxes of light bulbs. (您表示本来订购的是50箱灯泡。)由此可知威廉姆先生本来订购的是灯泡。故答案为(D)Light bulbs(灯泡)。(B)Car lamp parts(汽车灯具配件)和原文内容无关。 document.getElementById("warp").style.display="none"; document.getElementById("content").style.display="block"; 查看试题解析出处>>