【单选题】From: customerservice @ luggagedepot.net
To:mchow@zeemail.com
Date:August 11
Subject: Invoice Number LD、230-A907P
Dear LuggageDepot,
I am contacting you again regarding compensation for theCalvin King Luggage Set I ordered from your fall catalog under the invoice number above for $ 375. The price was appealing to me since it normally sells for over $400. I was also happy that the items actually arrived at my home three days ahead of schedule. However, within a few days the zipper on the suitcase broke and I discovered that its color had fadeD、This was disappointing, since the product advertisements stated how durable the items were.
Last week I called your customer service department to request a refunD、The woman I talked to, Martha, said that she entered my complaint into her system and that someone would soon get in touch with me about it. However, since then I have heard nothing from your company.
I hope you can resolve this matter as soon as possible if you wish to retain me as a customer.
Regards,
MelissaChow
Crestwell Plaza 254 OrionAvenue Phoenix,AZ 15609
August 12
MelissaChow
5674 FourthAvenue,Apt 455
Amber Glen, PA、97658
Dear Ms.Chow,
Please accept our apologies for the delay in resolving issues related to your purchase. We pride ourselves on our excellent customer service record and were disappointed to learn about what happeneD、The representative you
mentioned, Martha, did in fact enter your complaint into our computers. However, that system recently went through an upgrade, and your call transcription appears to have been among some data that was lost at that time.
As to theCalvin King Set, we rarely receive complaints about that product, since it has been so highly rated by customers. It is one of the most popular in our catalogue. We can only assume that the damage you noted occurred while the goods were being shippeD、
I’m afraid that we do not provide refunds on goods, but we will compensate you by offering you gift certificates totaling $200 above the amount of the purchase order in question.
We hope that this experience has not left a negative impression with you about our company, and invite you to shop with us again.
Sincerely,
Robert Weinstein
Robert Weinstein, SeniorCustomer Service Manager
LuggageDepot InC、
What is indicated in Mr. Weinstein’s letter
A、The shipping costs are not included in prices.
B、The current situation is not common.
C、The product receipt is requireD、
D、The company’s catalogue is updateD、
网考网参考答案：B
网考网解析：
问题中提到“Mr．Weinstein’s letter”，可见这是一封“书信”。“What is indicated～ ”这类问题通常需要对照选项看原文，找出相应内容。一般来说，遇到这类题目，我们应该将选项与原文一一进行对照，但在这里，由于这是一封“致歉”信，写信人自始至终都表现出低姿态，所以我们只需注意看采用“谦虚”表述的选项。我们可以发现(B)与第二段的“we rarely receive complaints about thatproduct”相对应，所以是本题的。
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