| 托业考试易错题（2019/6/19） |
| 第1题：Questions 160-162 refer to the following e-mail. BrowningApparelCo. To: Headquarters staff From:Delbert Marion, Personnel manager Date: July 25 Re:Appointment of Ms. Irma Rodriguez toExecutive Sales Manager I am pleased to announce that Ms. Irma Rodriguez has been promoted toExecutive Sales Manager of the Northern SalesDivision, the largest of our four regional sales territories. Her promotion is effective as ofAugust 10. Her background includes more than 20 years of experience with some of the top retailers in New York,Chicago, and LosAngels. This background, along with her diploma in Sales Management and Marketing, has given her excellent merchandising skills and extensive product knowledge to provide the finest customer service. Ms. Irma Rodriguez joinedBrowningApparelCo. two years ago as Sales Manager of the Southern SalesDivision. She has been able to increase sales by 23%. Her goal is to achieve a similar level of growth within the next few years. She will be relocating from ourAtlanta office to our headquarters here in NorthDakotA、 What is NOT stated about Ms. Irma Rodriguez A、She has a degree in Sales Management and Marketing. B、She has managed a sales division atBrowningApparelCo. C、She has worked atBrowningApparelCo. for twenty years. D、She has expertise in the area of merchandising. |
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| 第2题：We have five training session in the year. |
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| 第3题：Questions 181-185 refer to the following two e-mail messages. To: Rex Roeges,Customer ServiceDepartment ＜roeges@books.com＞ From:Dave Palmer ＜palmer@mail2.com＞ Re: Lost book Dear Mr. Rex Roeges, I am writing this e-mail concerning a book that I ordered through your company, TheComputer Networks 4th edition, order number 20035. I placed the order last month and still have not received the book. I visited your website and confirmed that my shipping information was correct, and that my credit card has been charged for the book; the website also indicates that the book was shipped using your "GlobalCarrier" service the day after I ordered it.Considering that "GlobalCarrier" shipments typically take two weeks to arrive, I should have received my goods a week ago at the latest. However, my post office informed me they have neither received nor delivered the book.Can you let me know what is going on as soon as possible Dave Palmer To:Dave Palmer ＜palmer@mail2.com＞ From: Rex Roeges ＜roeges@books.com＞ Re: Lost book Dear Mr. Palmer, Thank you for contacting us. It is important to us that our customers are satisfied with our service, so I am very sorry to hear that you have not received your merchandise. I looked up your order number and discovered that the book has not been sent out. I have rectified this mistake on our website and sent the book to you via express mail. It should arrive within two business days. With the book I have enclosed a coupon for half off your next order. Again, I apologize for the inconvenience. If you have any more questions or need further assistance, please contact me at 602-385-0256, or e-mail me at ＜roeges@noble. com＞. Sincerely, Rex Roeges Rex Roeges,Customer ServiceDepartment NobelBookstore What did the customer discover A、He has already paid for the order. B、He was charged twice for the same product. C、The delivery company delivered the item to the wrong address. D、The book is out of print and no longer available. |
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| 第4题： What is the woman planning to doA．Host a party B．Purchase a kitchen item C．Attend a function Donate some furniture |
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| 第5题：COMMUNITYANNOUNCEMENTS Census night is November 8. Remember to fill in the census form you received in the mail to make sure that you and your family members are (144) .Tick off one of the boxes asking you whether you are married or, if you are single, and specify the number of (145) you have if you are married, in the space provideD、Previous census forms have been quite confusing, and (146) residents did not respond accurately, leading to the gross under-reporting of our actual A、much B、many C、as D、whole population. However, we have made some alterations to make it a lot simpler this year. |
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