托业考试

15 Mary’s Street
Brookline, Massachusetts 02446
TEL: (617) 353-7154
FAX:(617) 353-4830
To: William Winkle ＜william@builder.com＞
From: Keith Weber ＜weber@willey.com＞
Date: July 21
Re: Order 037513
Dear Mr. William Winkle,
Thank you for your e-mail of July 18, where you called our attention to an error we made in shipping your order. We regret this error and apologize for any inconvenience to you.
In your e-mail, you stated that your original order, placed on June 26, was for 50 boxes of light bulbs. We have confirmed this through our records, and we are prepared to exchange the merchandise at no cost to you. Please return the 50 fuse boxes we shipped to you in error, and once we receive them, we will send out your correct order. Once we receive the fixtures, we will happily credit your account for the cost of shipping. Furthermore, as a gesture of goodwill, we will be sending you a voucher for $30, good toward any future purchase at Willey Home FurnishingsCo.
Again, we apologize for our error. We pride ourselves on providing the best service for our customers, and we hope that you will continue to shop at Willey Home FurnishingsCo. in the future.
*Any questionsCall (617) 353-7107
Best regard,
Keith Weber
Customer ServiceDepartment
What is the purpose of this e-mail
A、To acknowledge a mistake
B、To place an order
C、To register a complaint
D、To request a refund
网考网参考答案：A
网考网解析：
初级问题 文章第一段提到We regret this error…(我们对此次失误感到非常遗憾……)，由此可知，这封邮件的目的是(A)Acknowledge a mistake(承认错误)。 document.getElementById("warp").style.display="none"; document.getElementById("content").style.display="block"; 查看试题解析出处>>