托业考试

根据网考网考试中心的统计分析，以下试题在2019/10/29日托业考试习题练习中，答错率较高，为：66%
【单选题】From: helena21 @ martelsoft.com
To: kimura@ martelsoft.com
Subject: Today’s Meeting
Date: July 27
Dear Mr. Kimura,
Senior management decided in a meeting today to make changes to our present customer service system. We currently average over 4,000 customer calls per day to our Fargo city call center, but have only 85 personnel to deal with these. The lack of staff has led to longer phone waits for help, resulting in customer dissatisfaction. To maintain our reputation, this situation must be resolveD、
Operations Head Margo Patterson recommended hiring up to 50 more personnel in the Fargo center.Chief Financial Officer Ricardo Gomez, however, warned that hiring more staff would place an additional cost burden during a period when we are already experiencing financial losses.
After some discussion, it was tentatively agreed to utilize the low-cost alternative of shifting all of our customer service facilities overseas. We hadBangalore, India, in mind since many NorthAmerican companies are already operating there. Mr. Gomez believes that solution would save us up to $150 million in costs in the first year alone.
Contact me as soon as possible so we can make plans to speak with appropriate companies or consultants who can help us to do this.
Best Regards
Helena Greene
Senior Vice-president
Martel Software InC、
What is indicated about Martel Software InC、
A、Its technology has fallen behind its rivals’.

B、Its oversized staff has reduced profitability.
C、Its sales calls success rate has decreaseD、
D、Its ability to help customers has declineD、
网考网参考答案：D，答错率：66%
网考网试题解析：
如果文章是电子邮件，我们就必须先确认“From(发件人)”、“To(收件人)”以及“Subject(题目/主题)”。在确认过这几部分以后，我们可以得知，这封邮件是向同一个公司的员工发送的关于某个会议的内容。在电子邮件中，一般都会在开头部分提到文章的主题。这封邮件也不例外，在第一段中间处我们可以看到“The lack of staff～”这一句，其中谈到“人手不足会导致客户的不满”。由此可知，这篇文章的主题是有关客户服务的问题，所以是(D)。 document.getElementById("warp").style.display="none"; document.getElementById("content").style.display="block"; 查看试题解析出处>>