| 托业考试易错题（2019/10/30） |
| 第1题：Christmas andBoxingDayArrangements AsChristmas andBoxingDay fall on a Thursday and Friday this year, all periodical payments falling on those two days will be paid early on Wednesday. Staff will be processing authorizations and transferring funds until midnightAustralian Western Standard Time) on the 24th ofDecember. Regular banking services will resume on the following Monday, the 29th ofDecember. There will be no change in the operations of ourAutomatic Teller Machines orElectronic Funds Transfers. Our financial advisory services centers will, however, be closed onChristmas andBoxingDay. Internet transactions may be scheduled but will not be processed until Monday, the 29th ofDecember. Phone banking services will not be available on the 25th, 26th, 27th, or 28th. We apologize for any inconvenience. We wish all of our customers a very happy and safeChristmas! Which of the following services can be performed on the 25thA．Paying utility bills at the teller’s window B．Receiving financial advice from the institution C．Transferring money by telephone D、Taking money out of a cash dispenser |
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| 第2题：From: helena21 @ martelsoft.com To: kimura@ martelsoft.com Subject: Today’s Meeting Date: July 27 Dear Mr. Kimura, Senior management decided in a meeting today to make changes to our present customer service system. We currently average over 4,000 customer calls per day to our Fargo city call center, but have only 85 personnel to deal with these. The lack of staff has led to longer phone waits for help, resulting in customer dissatisfaction. To maintain our reputation, this situation must be resolveD、 Operations Head Margo Patterson recommended hiring up to 50 more personnel in the Fargo center.Chief Financial Officer Ricardo Gomez, however, warned that hiring more staff would place an additional cost burden during a period when we are already experiencing financial losses. After some discussion, it was tentatively agreed to utilize the low-cost alternative of shifting all of our customer service facilities overseas. We hadBangalore, India, in mind since many NorthAmerican companies are already operating there. Mr. Gomez believes that solution would save us up to $150 million in costs in the first year alone. Contact me as soon as possible so we can make plans to speak with appropriate companies or consultants who can help us to do this. Best Regards Helena Greene Senior Vice-president Martel Software InC、 What is indicated about Martel Software InC、 A、Its technology has fallen behind its rivals’. B、Its oversized staff has reduced profitability. C、Its sales calls success rate has decreaseD、 D、Its ability to help customers has declineD、 |
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| 第3题：Mike Johnson’s new book,Catching the Rain: A、Guide to Residential RainBarrel Use, debuted at the top of bestseller charts last week. For those who are unfamiliar with rain barrel technology, it utilizes a system of 50-gallon plastic barrels to capture rainwater running off a house’s roof. Making use of rainwater is an ancient practice, but it has been reinvented in recent decades as an integral component of the green living movement. As Johnson describes in his book, the most attractive aspect of rain barrel systems for many people is the potential monthly savings on water and wastewater bills. He goes into great detail on this point, analyzing real-world data from the past 20 years to calculate an average annual savings for a family of four of $120 as a result of rain barrel use. Johnson’s conclusion is that, since most barrel systems only run around $300, the purchase begins to generate savings sometime during the third year. Of course, anyone who’s the least bit environmentally minded knows that using rainwater to water plants and lawns is also good for theEarth.And Johnson devotes two chapters of the book to explaining why. Other topics covered include how to properly install a rain barrel system and how to find bargains on used rain barrels. In this writer’s opinion,Catching the Rain is a must-read for every creative, responsible homeowner. What is the main advantage of a rain barrel system A、It benefits theEarth by recycling water. B、Its efficiency increases in areas with little rainfall. C．It utilizes technology that is centuries olD、 D．It results in lower utility payments. |
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| 第4题： It's important that the clients ______interested. A．(A) are seeming B．(B) will seem C．(C) is seeming D．(D) seem |
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| 第5题：To: SoftwareEngineers (dept.soft@futuretrends.com) From: IT Support (it@futuretrends.com) Subject: Monitoring Software Installation Date:Aug. 15, 2:43 p.m. This e-mail is to notify you about an important upcoming change related to the computer use policy.As of next week, activity-monitoring software will be installed on all of your computers. This software will track which programs are used and which websites are visiteD、The information will include only the names of the programs, addresses of the websites, and times at which you were using or visiting them. This is being done in response to recent concerns about the activities and time management of several employees. The information gathered will be used to ensure that you comply with the computer use agreement that you all signed when you came to work here.Employees found in violation of the agreement will be reprimanded and punished in keeping with company regulations. If you have any questions or comments, please direct them to your supervisors. What should employees do if they want to complainA．Contact their supervisors B．Reply to the e-mail C．Delete the new software D．Sign the computer use policy |
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