托业考试

根据网考网考试中心的统计分析，以下试题在2019/10/24日托业考试习题练习中，答错率较高，为：55%
【单选题】From: Fiona Parsons
To: Jerome Patel
Subject:Delivery
Dear Mr. Patel,
Thank you for calling me to let me know that the building supplies you ordered have not yet arriveD、I’m sorry for this delay, and I hope it does not cause you too much inconvenience.
I was very surprised to hear the message you left on my voicemail this morning. I called the delivery company immediately afterwards and spoke to a representative there. She said that a mechanical fauh with one of the trucks has caused a backlog, and she promised that your delivery would be made top priority. They expect to get the supplies to you by this afternoon. If the delivery does not arrive by the end of the day, please inform me so I can follow up on the matter once again.
At OnlineBuildingDepot, we pride ourselves on our excellent customer service. So, as a result of this problem, we would like to offer you compensation to show that you are a valued customer. I suggest that the delivery fee be waived for this order, and that your company get $ioo worth of vouchers to use on your next purchase.Does that sound fair
I look forward to hearing back from you.
Regards,
Fiona Parsons
Customer Liaison, OnlineBuildingDepot
After hearing the telephone message, what did Ms. Parsons do immediatelyA．Call Mr. Patel back

B、Hire a new truck
C．Approve the shipment
D．Contact the delivery firm

网考网参考答案：D，答错率：55%
网考网试题解析：
I called the delivery company immediately afterwards and spoke to a representative there． document.getElementById("warp").style.display="none"; document.getElementById("content").style.display="block"; 查看试题解析出处>>