· rEAD thE ArtiClE BElow ABout A BAnk with A rEputAtion For ExCEllEnCE.
·ChoosE thE BEst worD or phrAsE to Fill EACh gAp FromA,B,C、or
D、on thE oppositE pAgE.
· For EACh quEstion (19-33), mArk onE lEttErA,B,C、orD、on yourAnswEr shEEt.
D、vAlign=top wiDth="100%">{{B}}thE BAnk with iDEAs{{/B}}
with sEvErAl hunDrED yEArs oF history BEhinD it, thEAplBAnk hAs FEw proBlEms in ConvinCing BusinEssEs thAt it is A rEputABlE AnD sECurE{{u}} (19) {{/u}}oF A rAngE oF BAnking sErviCEs. now, it is DEmonstrAting to BusinEss CustomErs thAt it is FlExiBlE AnD rEsponsivE Enough to{{u}} (20) {{/u}}thEir ChAnging nEEDs in thE 21st CEntury.
BAsED in lonDon,Apl oFFErs BAnking sErviCEs to BusinEssEs throughout thE uk viA its BrAnCh{{u}} (21) {{/u}}. most CustomEr sErviCE provision is{{u}} (22) {{/u}}out By pErsonAl ACCount mAnAgErs BAsED in loCAl BrAnChEs, togEthEr with{{u}} (23) {{/u}}stAFF At CompAny hEADquArtErs.
An importAnt{{u}} (24) {{/u}}ForApl hAs BEEn to mAkE it EAsy For CustomErs to{{u}} (25) {{/u}}BusinEss with thE BAnk. thEy CAn ContACt thEir ACCount mAnAgEr By DirECt linE or EmAil; iF thE mAnAgEr is on holiDAy, A CArEFully ChosEn CollEAguE BEComEs thE ’ACCount ContACt’ AnD{{u}} (26) {{/u}}with thE CustomEr During thE mAnAgEr’s{{u}} (27) {{/u}}. in ADDition, For thosE who wAnt{{u}} (28) {{/u}}to thEir BAnk At Any timE oF DAy or night thErE is now A 24-h0ur phonE-BAsED sErviCE.
in orDEr to rEmAin CompEtitivE AnD BuilD CustomEr loyAlty, thE BAnk guArAntEEs to turn ArounD urgEnt loAn{{u}} (29) {{/u}}within 24 hours. this FoCus on thE CustomEr hAs Also BEEn A Driving{{u}} (30) {{/u}}inApl’s rECruitmEnt AnD DEvElopmEnt poliCy. For ExAmplE, nEwly inDuCtED stAFF{{u}} (31) {{/u}}A ’CustomEr sErviCE rEviEw’ to FinD out whAt it is likE to BE on thE othEr siDE oF thE DEsk, Asking to Borrow monEy.
togEthEr, thEsE{{u}} (32) {{/u}}in BAnking hAvE AChiEvED ExCEllEnt rEsults. thE CustomEr{{u}} (33) {{/u}}is growing FAst, AnD lAst yEAr thE BAnk gAinED 36,000 nEw BusinEss ACCounts.
A．powEr
B．strEngth
C．ForCE
D、prEssurE