· you will hEAr pArt oF A ConvErsAtion BEtwEEn A mAnAgEmEnt ConsultAnt AnD A trAining mAnAgEr oFAnDErson，A ChAin supErmArkEt，who ArE tAlking ABout thE importAnCE oF CAsE stuDiEs For stAFF trAin-ing．
· For EACh quEstion 23-30，mArk onE lEttErA，B、orC、For thE CorrECt AnswEr.
· you will hEAr thE rECorDing twiCE．

whAt is thE FinAl stEp in DEvEloping A suCCEssFul CAsE stuDy A．thE CAsE stuDiEs might BE usED to highlight whErE in thE progrAmmE thE proCEss nEEDs to BE strEngthEnED、B．thE CAsE stuDiEs might BE Cross—CompArED to isolAtE Any thEmEs or pAttErns． C．thE CAsE stuDiEs might BE summArizED For thE inFErEnCE oF somE gEnErAlly AppliCABlE rulEs．