· you will hEAr pArt oF A ConvErsAtion BEtwEEn A mAnAgEmEnt ConsultAnt AnD A trAining mAnAgEr oFAnDErson，A ChAin supErmArkEt，who ArE tAlking ABout thE importAnCE oF CAsE stuDiEs For stAFF trAin-ing．
· For EACh quEstion 23-30，mArk onE lEttErA，B、orC、For thE CorrECt AnswEr.
· you will hEAr thE rECorDing twiCE．

thE trAining mAnAgEr CoulD gEt thE rEFErEnCE mAtEriAlExCEpt A．Borrowing DirECtly From thE ConsultAnCy CompAny’A ArChivE． B．tAking AwAy thE sAmplE thE ConsultAnt oFFErED、C．googling onlinE For rElEvAnt mAtEriAls．