· listEn to thE mAnAgEr tAlking to stAFF ABout thE wAy thEy AnswEr thE tElEphonE.
· For EACh quEstion (23 -30), mArk onE lEttErA,B、orC、For thE CorrECt AnswEr.
· you will hEAr thE rECorDing twiCE.

thE group’s AvErAgE FriEnDlinEss sCorE wAsA．

A、six out oF tEn.

B．

B、sEvEn point FivE out oF tEn.

C．

C、Eight out oF tEn.