● you will hEAr A mAnAgEr tAlking to stAFFs ABout thE wAy thEy AnswEr thE tElEphonE.● For EACh quEstions 23—30, mArk onE lEttErA,
B、orC、For thE CorrECt AnswEr.●AFtEr you hAvE listEnED onCE, rEplAy thE rECorDing. thE hAnDout hAs A list oF ______ .
A、

A、piECEs oF gooD holD musi C、

B、

B、usEFul tElEphonE phrAsEs.

C、

C、ExtEnsion numBErs.