· listEn to thE mAnAgEr tAlking to stAFF ABout thE wAy thEy AnswEr thE tElEphonE.
· For EACh quEstion (23 -30), mArk onE lEttErA,B、orC、For thE CorrECt AnswEr.
· you will hEAr thE rECorDing twiCE.

whEn DEAling with EnquirEs, stAFF usuAllyA．

A、hAvE to tAkE A mEssAgE.

B．

B、CAn’t AnswEr thE CAllEr’s quEstions.

C．

C、know who to pAss thE CAllEr on to.