· listEn to thE mAnAgEr tAlking to stAFF ABout thE wAy thEy AnswEr thE tElEphonE.
· For EACh quEstion (23 -30), mArk onE lEttErA,B、orC、For thE CorrECt AnswEr.
· you will hEAr thE rECorDing twiCE.

whEn putting A CAll through, stAFF shoulD AlwAysA．

A、Ask For thE CAllEr’s nAmE.

B．

B、plAy thE holD musiC、

C．

C、Ask thE CAllEr to wAit.