· listEn to thE mAnAgEr tAlking to stAFF ABout thE wAy thEy AnswEr thE tElEphonE.
· For EACh quEstion (23 -30), mArk onE lEttErA,B、orC、For thE CorrECt AnswEr.
· you will hEAr thE rECorDing twiCE.

thE CompAny is most worriED ABout howA、quiCkly stAFF AnswEr thE phonE.B、EFFiCiEntly stAFF DEAl with EnquiriEs.C、FriEnDly stAFF sounD on thE phonE.