● you will hEAr A mAnAgEr tAlking to stAFFs ABout thE wAy thEy AnswEr thE tElEphonE.● For EACh quEstions 23—30, mArk onE lEttErA,
B、orC、For thE CorrECt AnswEr.●AFtEr you hAvE listEnED onCE, rEplAy thE rECorDing. whEn DEAling with EnquiriEs, stAFF usuAlly ______ .
A、

A、know who to pAss thE CAllEr on to.

B、

B、CAn’t AnswEr thE CAllEr’s quEstions.

C、

C、hAvE to tAkE A mEssAgE.