● you will hEAr A mAnAgEr tAlking to stAFFs ABout thE wAy thEy AnswEr thE tElEphonE.● For EACh quEstions 23—30, mArk onE lEttErA,
B、orC、For thE CorrECt AnswEr.●AFtEr you hAvE listEnED onCE, rEplAy thE rECorDing. 29 whEn putting A CAll through, stAFF shoulD AlwAys ______ .
A、

A、Ask For thE CAllEr’s nAmE.

B、

B、plAy thE holD musi C、

C、

C、Ask thE CAllEr to wAit.