· listEn to thE mAnAgEr tAlking to stAFF ABout thE wAy thEy AnswEr thE tElEphonE.
· For EACh quEstion (23 -30), mArk onE lEttErA,B、orC、For thE CorrECt AnswEr.
· you will hEAr thE rECorDing twiCE.

thE hAnDout hAs A list oFA．

A、piECEs oF gooD holD musiC、

B．

B、usEFul tElEphonE phrAsEs.

C．

C、ExtEnsion numBErs.